General Questions

Q: Who is KowBeforeUgo.com?

A: We are owned and operated by our parent company, Know Before You Go,Inc.  We offer discount tickets to all the major attractions in Central Florida.  We have been in business and at the same location for over 20 years. We are conveniently located at 8000 International Drive on the big corner of Sand Lake Road and International Drive  and are members of the BBB    Seller of Florida Travel license st-18200

Q. Are you legitimate and authorized to sell these park tickets?

A. All our tickets are purchased under contract direct from the attractions.  Our tickets are guaranteed new and unused.  We have a track record of over 20 years in the business.  You can be assured you are dealing with the best in the business.

Q. How do you get your tickets so cheap?

A. All our tickets are purchased in large volume from the attractions.  We get discounts from the attractions because of the large volume of tickets we buy and sell.  We pass the savings on to our customers.

Q. Am I going to receive vouchers or tickets?

A. You will receive the actual ticketsNo vouchers saving you time with no wait at the gate. All of our tickets are the exact same tickets you would purchase at the gate only for less through us!

Q. Do I have to visit a timeshare in order to receive tickets?

A. No Timeshare tour Required.  We are a licensed and contracted agent. All our tickets come with ZERO gimmicks or catches. And NO Fees

Q. I've seen the same the same ticket advertised on another site for a better price, can you match this price?

A. ABSOLUTELY!  However, the competing price must be offered from a legit local competitor and is still in operation. Also keep in mind some sites post misleading prices until the last step in an order checkout process where fees are added or still post outdated prices only to charge you the newer price when you place an order. This is deceptive. We genuinely want to offer you the best value out there.

Q. How do I contact you?

A. Visit our Contact Us page for contact info. Call us Toll Free 1-800-749-1993. or visit our Welcome Center located  minutes from Disney World and Universal Studios in Orlando. We are located at 8000 International Drive on the big corner of Sand Lake and International Drive.

Ticket Questions

Q. Can I purchase 1 and 2 day  Disney Tickets?

A. Yes, we will be offering 1 and 2 Day tickets. Please note that we pay the same gate price for these tickets as everyone else. The  service fee is charged on these tickets to cover our costs.  We offer these tickets as a convenience to our customers to avoid the long lines to purchase them at the gate.

Q. Are these tickets any different then the ones you would purchase at the gate?

A. There is no difference at all.  You are getting the same exact ticket you would wait in line and purchase at the gate. 

Q. Can I share a ticket with someone else?  In other words if I purchase a 4 day Hopper can 4 people use it on the same day to get in?

A. No. All Disney tickets are non-transferable. They will scan your fingertips upon entry and only that person may redeem any remaining admissions left on the ticket.

Q. What's the difference between a Base, Hopper, Base with Water Park Fun & More and a Hopper with Water Park Fun & More Package?

A. A Base ticket only allows you to visit one major Disney park per day.  A Hopper allows you to visit more than one park per day.  A Base with the Water park Fun & More Option  adds the bonus days to your base package to visit the Disney Water Parks, Quest or Pleasure Island.   The final package combines BOTH the Hopper and Water Park Fun & More options.

Q. When can I use my Water Park Fun & More admissions?

A. Your Water Park Fun & More admissions may be used anytime BEFORE, DURING, or AFTER your theme park days are up. For example: You may start the day at Epcot, and after lunch go to Typhoon Lagoon. You do not need a hopper ticket if you're only visiting 1 theme park that day. Keep in mind, you may use more than 1 Water Park Fun & More admission each day. For example: You may start the day at Typhoon Lagoon, and visit both Pleasure Island and Disney Quest at night. In this case, you have used 3 Water Park Fun & More admissions in one day.  You also can repeat an option park.  In other words you are not limited to only visiting an option park one time.

Q. Can I purchase a base ticket and use 2 base days on the same day to allow me entry into 2 parks without purchasing a hopper package?

A. No you can't.  A base ticket only allows you entry into 1 Disney theme park per day.  You have to have a hopper package to be able to visit multiple Disney parks on the same day.  In other words, you can't purchase a 7 day base and use 2 of the days on the same day to visit 2 Disney parks.  You have to have a hopper package to be able to do that.

Shipping & Returns

Q. What are your refund policies?

A. If you order has not yet been charged, we can cancel the order with no fees assessed to the customer. However, if the order has already been charged and payment has been collected, customer will be responsible for a 15% processing fee. This fee covers expenses incurred processing your credit card for the purchase. However, there are no returns once the customer receives their tickets. The theme parks emphasize and practice a very strict NO RETURN policy, and we as a contracted partner must abide.

Q. I've heard a lot of bad stories about ticket sellers and timeshare deals, is there a catch?

The sharks have given the genuine ticket sellers a bad name. You can be assured that there are no catches or gimmicks when dealing with us. You won't have to sit through a timeshare presentation or jump through hoops to get your discount. We have been in business for over 20 years and are proud members of the BBB.   Seller of Florida Travel license st-18200

Our Goal Is To Provide The Best Service And Value Of Any Local Competitor. Our feedback and repeat business speaks for itself. We welcome the opportunity to help you make the most our of your next vacation to Orlando!